State Farm® Insurance Agent Hilda Ortega
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kathy Jones
November 24, 2025
"TERRIBLE"
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we would appreciate the chance to work with you to resolve the issue. Please contact us at your earliest convenience."
Cesar Can
November 17, 2025
"Gracias vicky por ayudarme mucho porque solamente tu la persona me estas ayudando bastante"
"Me alegra que Vicky lo puedo ayudar con sus seguros!"
Bull Rutherford
November 17, 2025
"Thank u nicole"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Heidy Caraballo
November 6, 2025
"States fam tiene muy buen servicio"
"¡Gracias por su reseña de 5 estrellas! ¡Mi equipo de State Farm y yo estamos encantados de ser sus buenos vecinos!"
Christian Luisa
November 6, 2025
"Every time I visit the State Farm at New Rochelle I get greeted and feel welcomed by everyone. MASSIEL CARINO the Agent who helps me always greets me and is fully dedicated to help out ! what a great experience."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Anthony Fragnito
November 3, 2025
"I just want to Nicole os fantastic!!.. answer's any questions l may have ans always so pleasant and always such great service!!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
ricardo palacios
October 18, 2025
"Estuve en la oficina hoy, para actualizar mis datos personales y recibi una excelente y oportuna asesoria por parte de los agentes de esta oficina, por lo cual puedo decir que fue una experiencia sumamente satisfactoria . Nombre de la agente que me asistió Massiel Carino-Bravo."
"¡Agradecemos sus comentarios! Nos complace ayudarle con sus necesidades de seguro. Si podemos ayudarle en algo más, ¡no dude en decírnoslo!"
Julie Crane
October 2, 2025
"I had amazing service by Nicole when I called Hilda Ortega ‘s off ice in Bronxville. Truly outstanding!"
Nicholas Lindsay
September 5, 2025
"Thank you Nicole for your very good service. You're a very good person and I'm completely satisfied. I will recommend to all families and friends"
Joseline Villamil
September 2, 2025
"Hilda Ortega was very helpful with the process of getting my car insured at an amazing price. She was very patient and professional when providing details to understand and acknowledging the breakdowns of insurance. I recommend her to anyone who wants to insure their vehicles or all the above when it comes to insurance. She goes above and beyond for her clients. Thank you for your service!! :)"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help with all your insurance needs!"
Mir K
July 31, 2025
"Massiel was great in helping me get coverage for my cars and home. The rates were better without compromising actual coverage. They take their time and go over the details as well. Thank you!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Martin Peralta
July 25, 2025
"Gracias Nicole y Massiel por el buen servicio. Muy amables"
"Gracias por su reseña de nuestra oficina. Nos complace saber que tuvo una experiencia positiva con nosotros; su satisfacción es nuestra prioridad. Esperamos seguir atendiendo sus necesidades de seguros. "
Alexaa
July 20, 2025
"I walked in the office looking for life insurance and health insurance for my future needs I was assisted by Massiel. She was beyond helpful I was very satisfied I recommend coming to get your insurance needs in this office a very friendly and welcoming environment."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Arianny Santiago
July 20, 2025
"This was beyond satisfying!! Massiel Bravo helped me pick out life insurance and was helpful in explaining everything to me, I definitely recommend her !!!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your life insurance needs. If there is anything else we can do to help, please let us know!"
alberto Gomez
July 17, 2025
"Me gusto mucho su trabajo, eficacia amabilidad y lo mejor de todo que me hizo ahorrar dinero mucha s gracias Vicky."
"Muchas gracias Senor Gomez! "
Liliana Verdezoto
July 16, 2025
"El staff de la oficina es de lo mejor !! Son muy eficientes y siempre tienen la solución a nuestros problemas !!"
Dario
July 7, 2025
"Easy to work with, explains everything."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Miguel A. Bautista Perez (Realtor)
July 7, 2025
"Massiel Carino Bravo; is Amazing state farm representative, she is awesome , she was so great by giving me all the information to get my life insurance , very expert and Professional I did sing immediately. Thank you so much Massiel."
"We’re thankful for your feedback! It’s our pleasure to assist you with your life insurance needs. If there is anything else we can do to help, please let us know! "
C.D. A
July 2, 2025
"I have trying to contact Hilda Ortega for over a year and no one gets back to you. They play phone and email tag. I finally got in touch with Massiel Carino Bravo at her office, I asked for quotes, she email a few days later, I responded the same day and now she is claiming she never got that email. I just forwarded again. I am on the phone with her right now and she keeps LYING. I can't take the gaslighting AND LYING. I have asked to be transferred to another agent/ office. I never asked to be put with Hilda in the first place. State Farm assigned her randomly after the first agent. I don't believe all these 5 star reviews. ETA: Nicole Peguero is ANOTHER LIAR ON this team. TEAM LIES. Disgraceful. I will be reporting this to State Farm."
"Thank you for your feedback. We would like the opportunity to address your concerns regarding our insurance services and want to know how we can improve. Please reach out to us directly, we value your input."
Vanesa Vanesa
July 2, 2025
"Thank you Massiel for helping me with my life insurance! And auto insurance! I would be lost without your thorough explanation! I will be recommending you to everyone I know!"
"Thank you, Vanessa, for your 5-star review! Happy to know we were able to help you with your life needs; My State Farm team and I are happy to be your good neighbor!"
Osvaldo Hernandez
July 2, 2025
"I’ve had an amazing experience with State Farm, thanks to the exceptional customer service provided by Massiel. From the moment I reached out, Massiel was friendly, patient, and genuinely helpful. She took the time to answer all my questions, explain my coverage options in detail, and made sure I felt confident and informed every step of the way. It’s rare these days to find someone who goes above and beyond to make sure you’re taken care of, but Massiel does exactly that. She was quick to respond, followed up without me having to ask, and made the entire process smooth and stress-free. I truly appreciate her dedication and professionalism — she’s a big reason I feel so good about choosing State Farm for my insurance needs. Thank you, Massiel, for making great customer service feel effortless!"
"Thank you, Osvaldo, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service received by Massiel for your life insurance. If you ever have any questions or need assistance, we’re here to help! "
Caroline Motus
July 1, 2025
"I had the pleasure of working with Lalo. I am planning a cross country move and there is so much on my to do list. It can get stressful but having people as knowledgeable and caring as Lalo, makes things much smoother. He really helped me with my renters insurance. Thank you, Lalo! Ask to work with him everyone!"
"Caroline we're honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Hilda O."
Rolando Pinillos
June 26, 2025
"Gracias Nicole por la experiencia."
"¡Agradecemos sus comentarios! Nos complace ayudarle con sus necesidades de seguros. Si necesita ayuda con algo más, ¡háganoslo saber!"
Paulino Martinez
June 25, 2025
"aca buena a lluda me voy satisfecho gracias"
"Gracias por su reseña a nuestra oficina de State Farm. Nos complace saber que tuvo una experiencia positiva con nosotros; su satisfacción es nuestra prioridad. Esperamos seguir atendiendo sus necesidades de seguros. "
Denise Laughton
June 25, 2025
"State Farm was the only insurance that didn't give me any issues when I was trying to find home owners insurance they gave me a reasonable quote in the spot and have been taking care of my needs ever since."
"Thank you for taking the time to share your thoughts! We’re happy you know that we were able help with your homeowner's insurance. If you ever have any questions or need assistance, we’re here to help!"